Vol - 28, Issue - 03
About the Journal
[This article belongs to Volume - 28, Issue - 03]
International Medical Journal
Journal ID : IMJ-28-02-2021-770
Total View : 465

Abstract : This study aims to identify the gaps in Quality Standards implemented in the Preventive Health Check department of the hospital and to justify the importance of adherence to the standards for quality care, staff motivation, patient satisfaction and ultimately brand value. The approach to the study was qualitative. Through mere observation and interaction with staff and patients and by the data collected. Appropriate literature reviews and studies of client satisfaction and managerial issues were also identified along with it. There are certain gaps in the considered standards and actual implementation that leads to lapses in Laboratory, Radiology department and that affects the client satisfaction rate. The compliance rate of the departments has a relation with the client satisfaction. The slight deviations from the set standards can reduce the client satisfaction due to lack of expected quality care and also affects the employee morale. The adherence to the standards encourages the employee to be updated in their fields and that in turn helps achieving greater satisfaction rate of the clients. For a hospital to adhere to the set standards mentioned in the JCI standards becomes every important to maintain the quality care service. This helps in Continuous Quality Improvement which is an important factor that determines the success of a hospital in these days. Improvement in quality is believed to result in fewer mistakes, shorter delays, improvements in productivity, increased market share and lower costs.

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