Vol - 29, Issue - 12
About the Journal
[This article belongs to Volume - 29, Issue - 12]
International Medical Journal
Journal ID : IMJ-04-12-2022-1569
Total View : 483

Abstract : Continuity of care represents the assurance granted to patients of having care that is uninterrupted over time, consistent and compatible with their needs. The objective of this article was to describe the continuity of care in the public and private sectors for patients with chronic diseases during the COVID-19 pandemic, from the perspective of primary health care (PHC) professionals. A descriptive mixed-method study was conducted among PHC professionals working in primary care centres in the public sector, as well as doctors working in the private sector in Marrakech. The data was collected using a self-administered questionnaire and semi-structured interviews. For the quantitative component, the descriptive bivariate analysis was conducted by using SPSS V19.0. For the qualitative component, data were analyzed by content analysis using Nvivo V10.0. The scores for 5 of the 6 dimensions of continuity of care were ≤3. These dimensions could not be realized more in the public sector than in the private sector. These included giving advice to patients (88.6% vs. 11.4%, p =.040), showing interest (94.3% vs. 5.7%, p <.001), answering questions (95.8% vs. 4.2%, p <.001), maintaining confidentiality (97.2% vs. 2.8%, p <.001) and delivering the expected assistance (90.1% vs. 9.9%, p <.001). The results of the verbatim analysis revealed the impact on the same dimensions. Continuity of care for patients with chronic diseases was compromised during the COVID-19 pandemic, especially in the public sector.

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